Privacy Policy

Wizfix Heating Ltd is committed to protecting and respecting your privacy. Please ensure that you regularly review this Privacy Policy as it is subject to amendment.

What is the privacy policy for?

This privacy policy is for the https://www.wizfixheating.co.uk/ website (“Site”), which is governed by Wizfix Heating Ltd. This policy governs how Wizfix Heating Ltd, as the data controller, collects, uses, maintains and discloses information collected from users (“User”) of the site.

This website complies with all UK national laws and requirements for user privacy.

The following information may be collected from you on using the site:

Name (where provided to us in contact forms or WhatsApp)
Email address (where provided to us in contact forms on this website)
Phone number (where provided to us in contact forms or WhatsApp)

What do we use this information for?

We will only ever use your name or contact information for the purpose of answering enquiries or booking where you, the user, have actively shown an interest in our services.

Data Processors

We are required to provide you with a list of processors involved in the processing of your data.

Hosting - our website and email hosting is provided by AWS (https://aws.amazon.com/compliance/gdpr-center/)

WhatsApp - we use a third-party provider, WhatsApp, as a messaging app to handle enquiries in real time. This is to improve customer service. WhatsApp are responsible for all data entered in messages on the service and no message data is stored outside WhatsApp. For more information on how WhatsApp uses data, see: www.whatsapp.com/legal/#privacy-policy-information-we-collect.

How long do we keep your data?

Contact information will be retained for 7 years following completion of any contractual engagement.

Your rights:

Under data protection laws, you, the user, have the right to request the following:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.

If you have any questions regarding this privacy policy or how we store or use your personal data, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Post: Wizfix Heating, 60 Windsor Avenue, Dalton House, London SW19 2RR

Phone: 020 7207 5854

You are also entitled to raise a complaint with the ICO whose details can be found here: www.ico.org

How do we protect your personal data?

We use appropriate data collection, storage and processing practices and security to protect against unauthorised access, alteration, disclosure or destruction of your personal information.

This site uses SSL secured connection which ensures that data passed between the server and browser remains private and integral.

Links to other websites

This website may contain links to third party websites. While we plan to only include quality, safe and relevant external links, we advise users to adopt a policy of caution before clicking any external web links on this website.

The owners of this website cannot guarantee or verify the contents of any externally linked websites. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Hotjar Privacy Policy

Wizfix Heating uses Hotjar so that we can better understand the needs of our users’ and to optimize this service to deliver a better experience.

Hotjar is a technology service that is used to help us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

If you'd like to know moe, please read Hotjar's privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

If you have any questions regarding this privacy policy, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Cookies Policy

The website uses cookies to improve user experience when browsing the website. The site operates a cookie control system allowing the user, on first visiting the site, to allow or disallow cookies stored on the computer. This complies with legislation requirements for websites to obtain consent from users before leaving cookies on a device.

What are cookies?

Cookies are small files that are downloaded to your computer to improve your online experience.

They are used to make a website work, or work more efficiently, as well as to provide information to the owners of the site.

How do we use cookies?

We use cookies to provide a browsing experience that is unique to you. Cookies are used so that the website can remember what you’ve done while browsing. It also helps identify analytical performance of the site, which helps us to improve how the website works.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore, it is recommended that you do not disable cookies.

Third Party Cookies

In some cases, we will use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Cookie Name: _ga
Provider: wizfixheating.co.uk
Source: www.google-analytics.com/analytics.js
Data sent to: USA (adequate)
Type: HTTP
Expiry: 2 years

Cookie Name: _gat
Provider: wizfixheating.co.uk
Source: www.google-analytics.com/analytics.js
Data sent to: USA (adequate)
Type: HTTP
Expiry: Session

Cookie Name: _gid
Provider: wizfixheating.co.uk
Source: www.google-analytics.com/analytics.js
Data sent to: USA (adequate)
Type: HTTP
Expiry: Session

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.